Consultants

Fiona Ash is our Service Lead Consultant for Governance at the CCE and an Honorary Visiting Fellow at City, University of London's Bayes Business School, specialising in governance, organisational and people development, as well as performance management. She teaches on the Managing People and Quality module and facilitates action learning sets for the CCE Charities Master's Programme.

A qualified coach, Fiona coaches and mentors a variety of people from graduates at the start of their careers to chief executives and senior managers. She is a graduate of the MSc in Voluntary Sector Management at City, University of London's Bayes Business School. Her earlier education includes an MA in employment law, is a Fellow of the Chartered Institute of Personnel and Development, and has extensive experience in charity management at Director level.

Fiona is author of The Chief Executive’s First 100 days (2007, 2014) and How to Become a Third Sector Chief Executive (2010), published by ACEVO; is co-author of three guides (Governance, People and Compliance) in the Tools for Success series (2012) and good practice guides on board effectiveness (Board performance reviews/appraisal). She was part of the team that produced the Compass/Bayes Outstanding Leadership Team study Building Outstanding Leadership Teams (2014).

Our consultants Caroline Copeman, Fiona Ash and Christine Fogg have written new and updated CCE Building Better Governance guides, which cover the essentials of nonprofit governance.

Lisa is a coach, facilitator and business psychologist who has worked in learning and organisation development roles in the public and charity sector for over 25 years. Her experience includes developing and leading leadership and coaching programmes, facilitation of organisational change and culture initiatives, and a wide range of professional development activities.

Previously Head of Learning and Development with a large national charity, she has also worked in education and healthcare. Alongside CCE, Lisa coaches on leadership Apprenticeship programmes as well as independent coaching and consulting.

Lisa holds an MSc in Occupational Psychology from Birkbeck College and the Advanced Practitioner in Executive Coaching from the Academy of Executive Coaching. Professional memberships include the Chartered institute for Personnel and Development, the Association for Business Psychology, the Association for Coaching and the European Coaching and Mentoring Council. She is licensed to work with a number of psychometric instruments, including MBTI and Strengthscope.

With Maggie Smith, Lisa co-leads CCE’s Leading Edge Programme. She has been working with Tammy Tawadros on the development of Building the Road as We Walk: leadership through uncertain times to gather insights from third sector leaders and the development of an online resource.

Steve works with professional service organisations and a wide range of organisations in the non-profit sector. Having been the joint managing partner in a mid-tier accountancy firm which grew by acquisition he understands the challenges that organisations face in an ever-changing world. He has lectured widely on the issues facing professional service organisations.

During his career he has carried out over 1,000 independent business reviews acting on behalf of lenders, management and prospective owners and investors. His objective view allows him to observe, comment and provide considered and clear recommendations on the options facing organisations.

In the last few years Steve has been working closely with a national charity and its network of over 100 independent organisations to review their operating systems and models. This has led to a programme of change being developed and implemented.

Steve was formerly an Insolvency Practitioner (he still holds the title but has not taken any appointments for over 20 years). He is a member of the Institute for Turnaround and has worked with a wide variety of charities from top 50 internationally known organisations to small local ones providing specialist community support. He is also a lecturer on the CCE Masters courses where he looks at the challenges facing charities and how they can be addressed.

Christine Fogg specialises in coaching, mentoring and facilitation, organisational capacity building and leadership development. Having initially trained as a nurse, Christine moved into NHS management before becoming Chief Executive of two HIV/ AIDS charities and then Breast Cancer Care. She completed an MSc in Voluntary Sector Organisation and Social Policy at the LSE. A qualified and experienced coach, clients have included senior staff as well as those at the start of their career, across all sectors. She is a member of the EMCC and is a licensed administrator of the MBTI inventory.

As a facilitator, Christine has worked with a wide range of nonprofit and public sector organisations. Christine has particular experience within the health and social care field, has recently worked with the Department of Health, PHE, Imperial NHS Trust and Monitor and held an interim role at The College of Social Work. Recent clients for CCE include The Children's Society, RNIB, The Archbishop's Council, London's Air Ambulance, NCT, several hospices and Carers UK. Chritine is Honorary Visiting Fellow at City, University of London's Bayes Business School.

Christine has been Chair of the Royal Free Charity and has been a trustee for a number of charities. She is currently a volunteer for Inspiring the Future.

Our consultants Caroline Copeman, Fiona Ash and Christine Fogg have written new and updated CCE Building Better Governance guides, which cover the essentials of nonprofit governance.

Karen is a Visiting Lecturer at City, University of London. She also leads workshops for Senior Executives leadership programmes at London Business School and Saïd Business School, Oxford.

Since 1997, Karen has been developing people’s skills in communication and leadership. She trains groups and coaches individuals across the corporate, public and non-profit sectors. She works with clients who are interested in exploring different approaches to how they present themselves and their messages. She blogs regularly about public speaking, communication and influencing.As well as working as a training consultant, Karen is co-artistic director of award-winning theatre company, Wishbone.

Karen has been a Consultant for CCE since 2008.

Areas of expertise include:

• Public speaking and presentation skills
• Impact and presence
• Leadership
• Facilitation skills
• Informal influencing skills
• Business writing and speech writing.

Specialist roles undertaken within CCE:

• Tutor for Impact & Presentation workshop, Social Welfare Legal Advice Sector Programme;
• Consultant & Tutor for Impact & Gravitas training programme, Great Ormond Street Hospital Children’s Charity;
• Tutor for Leader As Ambassador module in New Chief Executives Programme, in association with Acevo;
• Tutor for Playing Status workshop for CCPR;
• Coaching for individual CEOs;
• Designing a broad communication training programme for The Scouts Association.

Other clients include:

Fluor Ltd; National Youth Agency; Speakmedia; Haufe-Lexware, Romania; Christian Aid; London Luton Airport; Latham & Watkins LLP; TechUK; Birkbeck Institute of Social Research; Boeing UK; Tfl; SOAS; KBC Bank, N.V.; PwC; Forrester Research; House of Commons; Flag Communications; Domestic & General; Invesco Global; Citizens Advice Bureau.

Steph Harland has recently joined the Centre for Charity Effectiveness Consultancy team, having worked closely with Bayes CCE in the past. Steph is a regular guest speaker to the CCE Masters students, participant in CCE networks and events, and has worked closely with members of the consultancy team on a variety of projects.

Steph has worked for more than 30 years in the voluntary and community sector.  More recently she worked for the national charities Age UK and Age Concern England, and was CEO of Age UK from 2017 – 2021.  Before joining Age Concern England she worked as a consultant and in development roles providing support and advice to a wide variety of organisations and groups and building sector partnerships and coalitions.

Steph played a leading role in the merger that created Age UK, and went on to hold various Director role in Age UK, with responsibilities that included strategy, communications, stakeholder engagement, support for independent local Age UK charities in England, Scotland, Wales and NI, and governance.

Steph has extensive experience of designing, facilitating and leading strategic reviews, projects and strategic planning processes.

Steph has a long history of work as a volunteer, including as a Trustee, and is currently Chair of Cecily’s Fund (a small international development charity).

Simon Laurie heads up CCE’s Coaching and Mentoring Service. He has worked as a coach for 25 years, both in the UK, Europe, and the US. He works across all sectors and clients include University of the Arts: London, Teach First, Chiltern MS Centre, and firms in the manufacturing, technology, pharmaceutical and financial service sectors.

Simon also works as a coach supervisor, supporting other coaches in the professional practices, and delivers coach training for managers and individuals within organisations who have been identified as internal coaches.

Some of Simon’s recent assignments include:

• Part of the CCE team that delivered the CEO Leadership Programme for Non-profits at Al Fozan Leadership Academy in Saudi Arabia
• Coaching three directors of a high profile charity in the education sector to support them as their roles grow alongside the development of the charity
• Coaching members of the senior leadership team of a national charity as part of their strategic plans for the next five years
• Supporting senior and middle managers of a national charity as part of a structured development programme, reviewing their 360° results and working with them to create their development plans.

Simon is a member of International Coach Federation (ICF) as a Professional Credentialed Coach (PCC). He is also a member of the European Mentoring & Coaching Council (EMCC), The Association of Coach Supervisors (AoCS), CIPD, Chartered Institute of Management.

Prior to becoming a coach Simon worked in the hospitality sector in line management and support roles in the UK, North Africa and the Middle East.

Maggie Smith is a coach and facilitator who engages in one to one and team coaching and designs and delivers open and tailored in-house leadership programmes.

She is a consultant with the CCE, the Institute of Employment Studies, The Work Foundation, and Leadership Works. Maggie is also a fellow of the Centre for Progressive Leadership at London Metropolitan University.

She delivers sessions that focus on:

• Leadership development
• Creativity and innovation (She has been trained by the Enterprise Development Group from the USA)
• Personal resilience and confidence building on work from the area of positive psychology to improve wellbeing, performance and productivity
• Effective working relationships which includes overcoming barriers, perceptions and beliefs, assertiveness and negotiation skills
• Working with strengths (a certified practitioner working with the Stengthscope™ team and individual profiling tools) and using these to inform areas for focus.
• Coaching skills for line managers and leaders.

Maggie works with public, voluntary and private sector organisations including the Metropolitan Police Service (with whom she trained as a solutions focus coach), Prospect, Surrey Police, Shepherds Bush Housing Group, Ipsos-Mori, DEFRA, the Society and College of Radiographers, National Union of Students, Keniston Housing and Midland Heart.

With a couple of colleagues she’s founded Towards Outstanding Leadership and alumni from those leadership programmes come from the Home Office, the Department for Transport, the Cabinet Office, South Hook Gas, the FSCS, Accord Housing Group, Ipsos-MORI the Society and College of Radiographers and Plan International. She holds a diploma in Executive Coaching from the Academy of Executive Coaching which is accredited by the International Coach Federation (of which she is a member), the European Mentoring and Coaching Council and Middlesex University.

Previously, Maggie worked at The Work Foundation in the leadership programme and as part of the Advocacy team. As Head of Events she was a lead on their high profile party conference fringe programmes and organised events for speakers including Tony Blair whilst Prime Minister, Greg Dyke, former Director General of the BBC and Sir Terry Leahy, ex-CEO of Tesco plc. This follows many years in management positions in the events and hotel industries where she specialised in project management and leading diverse teams.

In her spare time she is studying Psychology with the Open University and has recently completed a foundation programme in positive psychology.

Angela Style is a consultant with Bayes Business School, Centre for Charity Effectiveness and completed her MSc in Voluntary Sector Management there in 2017. She is an experienced Chair, trustee and CEO. She has been on the board of charities including the Fawcett Society and Art Against Knives, which works to prevent youth violence through creativity. She was Chair of Endometriosis UK until 2020, during a period of significant growth in income and much-needed awareness of endometriosis. She was Director of the Maternal Mental Health Alliance and most recently worked as CEO of Birthrights, which works to protect human rights in childbirth.

Tammy is a Consultant at the CCE where she has worked since 2012. Tammy is an executive coach, organisational consultant and work psychologist with many years’ experience of design and delivery of a broad range of leadership, organisational development and culture change initiatives. She offers organisational development; shadow consulting; leadership development; board development; facilitation and team building; executive and group coaching; as well as consultation and teaching on leading, managing and sustaining resilience and organisational change.

Tammy enjoys working closely with individuals, teams and whole organisations, to:

• Build compassionate, relational, and collaborative cultures; Lead and learn in the face of turbulent and continuous change.
• Manage and achieve the cultural and organisational change they seek.

She uses psychologically-informed and evidence-based insights to facilitate individual and group level change; and to help her clients to surface and work through unproductive dynamics to help individuals and teams to develop and adapt.

Tammy teaches on a number of coaching and leadership development programmes.

Her recent clients have included:

• Cats Protection
• Christian Aid
• English National Ballet
• NUS
• Macmillan Cancer Care
• Refugee Action
• The Advice Sector

Tammy has a BSC (Hons) in Psychology and an MSc Human Resources- Organisation Consulting (with distinction). She is a Member of the Chartered Institute of Personnel and Development (CIPD) and the British Psychological Society (BPS), and Division of Occupational Psychology (DOP). Tammy is an Ashridge Accredited (EMCC validated) Coach and Coaching supervisor.

Tammy has written about and has a particular interest in how experiential methods help leaders to develop; in resilience and technostress; and the future of work. She has written about theatre-based leadership development, and the use of virtual technologies in coaching.

Before qualifying as an organisation development consultant, Tammy was in Human Resource Development, where in addition to commissioning and leading development programmes of various kinds, she conducted research on learning from serious incidents. She is a qualified social worker and was a senior mental health social worker before moving into a learning and development role.

Helen Timbrell is a consultant with the Centre for Charity Effectiveness, working across a range of supporter engagement, people and organisational development projects. Helen has particular experience in organisational design, supporter and people engagement and volunteering. Consultancy projects have included a review of service delivery models (SSAFA), strategy and structure reviews (Guide Dogs and Forestry England) and the development of a leadership development programme for Groundwork UK.  Helen is also an experienced coach and regularly works with coaching clients in senior leadership roles in charities.

As both Director of Membership and Director of Volunteering and Participation at the National Trust Helen’s work was supported by a clear audience segmentation model and underpinned by a strategic and integrated approach to supporter data capture and management. Helen was seconded to lead a number of National Trust change programmes specifically focussed on building organisational capacity and capability in data enabled supporter engagement and development. Under Helen’s leadership volunteer numbers grew from 36,000 to 70,000.

As a consultant, Helen supported Citizens Advice to explore a number of projects aimed at growing their supporter base and income, including exploring the case for the introduction of a volunteer alumni programme. This work required a sensitive approach to gaining access for a range of one-to-one interviews with senior leaders as well as for focus groups with volunteers across the UK. For SSAFA, the military and veterans’ charity, Helen led a change programme focussed on redesigning existing service models, which involved running a range of consultation and participation programmes for staff and volunteers, including those in senior executive and governance roles.

As an experienced Executive Director and Trustee in national charities and as a consultant often working to and presenting to CEOs and Boards, Helen is able to quickly build impactful relationships at the most senior level and is very experienced at effectively drawing together complex and extensive research data into succinct and insightful reports and presentations for this audience.

Helen is a chartered member of the CIPD, and has an MBA and MSc in Coaching and Behavioural Change. Her PhD research explored the nature, meaning and impact of volunteering in remote Scottish communities.

Stephen Thorn is our strategic marketing, income generation and business lead at CCE. He is passionate about the adoption of professional and innovative business methodologies to drive impact and efficiency in the nonprofit sector. He has advised a broad range of organisations including trusts, foundations, UK charities, social enterprises, international NGOs, student unions, faith-based charities and academic institutions.

Advising on purpose-driven and sustainable strategies to drive social impact, Stephen draws on his experience as a marketing director in the commercial sector, a fundraising director in the charity sector, and as founding executive of a new charitable Foundation for one of the big four accountancy firms.

Stephen has represented City, University of London's Bayes Business School as a Charity Talks speaker and is currently developing a new marketing and development workbook for the Tools for Success series.

Stephen has a Masters in NGO Management from the Business School and a Postgraduate Diploma from the Chartered Institute of Marketing. He is also an alumni of the INSEAD Social Enterprise Programme.

Nick consults primarily in strategy and leadership.

As chief executive, Nick Wilkie led the National Childbirth Trust and London Youth through periods of major change in strategy, governance, funding and culture, resulting in significant growth in impact.

At Save the Children, he led the UK programme across the four nations and co-chaired Save’s global network of domestic programmes. Early in his career, Nick was a youth and community worker in Hackney and Glasgow. He then helped set up The Young Foundation and was head of sustainable funding at The National Council for Voluntary Organisations.

Nick currently chairs The Parent Infant Foundation (the UK’s specialist infant mental health network) and is a trustee of The Jimmy Dixon Charitable Trust (investing in youth leadership); West London Zone (supporting vulnerable children and their families); and 4All (a grassroots charity working with older and young people where he lives in Lambeth). He has been a non-executive director at a number of other charitable and public organisations including Social Enterprise UK and Futurebuilders, the social investment fund.

Nick has served on ministerial advisory boards for civil society and been a policy adviser to HM Treasury, Cabinet Office and Number 10. He has a degree in history from the University of Cambridge and an MSc in voluntary sector management from City University. Publications include: The Magic Roundabout, how charities can make their money go further, promoting the early use of mission-related investment; Social Silicon Valleys: social innovation- what it is, why it matters, how it can be accelerated; and Hunch: a vision for youth in post-austerity Britain.

Jacqueline has 20+ years in governance and leadership development, and is a certified coach working with Boards and staff across sectors globally. Her recent roles include working with the Centre for Charity Effectiveness as a member of the team developing the trustee guidance Lived experience on nonprofit boards. She also helped to establish the CCE’s successful Building Better Governance series for UK charity boards and worked on the New Chief Executives (NCE) and Aspiring Chief Executives (ACE) programmes. Jacqueline reviewed and developed the second edition of the Charity Trustee Handbook, a Directory of Social Change publication in 2017 (with 2021 update). She regularly facilitates board training sessions, strategy away-days and board effectiveness reviews. Recent sessions have focused on the changing role of the Board, building resilience, enhancing board diversity, and effective financial governance.

In her international work, she led the Sierra Leone and Liberia IFC Corporate Governance Programme (2015-2020) providing advice to the Corporate Affairs Commission of Sierra Leone on the drafting of the first Corporate Governance Code in Sierra Leone and training professional bodies, sector leaders and government sector players on the provisions of the Code, providing a framework on “corporate governance what and why”. Jacqueline supported the establishment of the first Women on Boards institutions in Sierra Leone and Liberia, and worked with the Chambers of Commerce in both these countries to provide corporate governance awareness to private sector organizations (mainly SMEs) and also on how to improve diversity in leadership spaces nationally training women to become “board-ready”.

Jacqueline holds an MSc in corporate governance and business ethics from Birkbeck University London and is a UK qualified lawyer (Barrister) with an LLB from the University of London, in addition to being a Fellow of the Chartered Institute of Management Accountants.